70% of consumers being overcharged on their household bills

Rising inflation and continued economic uncertainty have been just some of the factors that have put an increasing strain on consumers’ budgets.

To get the most competitive energy tariff for your needs, you can compare gas and electricity with Propertywide.

Now it seems that Brits have received yet another hit to their wallets, this time in the form of overcharged bills.

Research conducted by uSwitch has revealed that over the last 12 months, a staggering 70% of consumers have been overcharged on at least one of their household bills, with the average amount overcharged standing at £196.

A further 33% of those consumers surveyed argued that they had been overcharged more than once on their bills in the past year.

Consumers also face an agonising wait of more than 53 days, on average, before the money they were overcharged is safely back in their hands.

The most common reason for overcharging was related to charges that shouldn’t have been added to an account. This was followed by the wrong product or tariff details, or a discount or special offer that had not been applied.

“Overcharging on household bills is rife and yet it still seems to be down to the customer to spot it,” said Ann Robinson, Director of Consumer Policy at uSwitch.com.

“Consumers have to keep their wits about them and ensure that they check all their household bills carefully – if you are not checking then the chances are that a mistake will have slipped through and this could be costing you dear.”

Further findings from the research revealed that 45% of consumers affected had asked for a refund for the overcharged amount, with 25% of this group being successful.

A further 13% received a ‘goodwill gesture’ from the supplier concerned in an attempt to make amends for the issue.

To get the most competitive energy tariff for your needs, you can compare gas and electricity with Propertywide.