Countrywide scoops 25 awards for excellent customer service at the 2012 ESTAS

Estate agency and lettings teams at Countrywide’s award winning estate agency and lettings teams are celebrating after breaking last year’s record for the number of ESTA award wins, picking up a total of 25 awards at this year’s ceremony.

These include the top two coveted awards – ‘Best Estate Agency – Large Chain’ for the fourth consecutive year and the ‘Grand Prix: Best Estate Agent in the UK’ award.

The annual Estate & Letting Agent Awards, known as the ‘ESTAS’, are the only industry awards based purely on the votes of buyers, sellers and landlords. The awards recognise the best offices in the UK for delivering outstanding customer service and customers are asked to vote for estate agents based on their experience in 2011. Over 33,000 customer responses were received this year.

Other awards for Countrywide include a hat trick for estate agency branches in both Scotland and the East of England who swept the board winning gold, silver and bronze in their categories. 

Grenville Turner, Countrywide Group Chief Executive comments: “As the ESTAS are the only awards within the industry which are voted for by customers, we take great pride in winning 25 awards including Best Estate Agency – Large Chain’ for the fourth year in a row.

“The ESTAs highlight the importance of quality customer service and reflect the sterling effort and the success of our branches across the UK. Our customers are at the heart of our business and we are very proud that they have voted for our experienced teams across the UK who go the extra mile for their customers.”

This year’s ceremony was hosted by TV property personality Phil Spencer and took place on Friday 21st April at the Hilton Park Lane Hotel in London. Hundreds of the UK’s top estate and letting agents joined Phil for this prestigious awards event.