For the 6th year running Countrywide , the UK’s largest estate and lettings agency group won the award for Best Large Chain.
Commenting on this great honour Bob Scarff, Managing Director of Estate Agency, Countrywide plc, said: “We take great pride in being voted Best Large National Chain (sales) for the sixth year running and winning the new combined award for Best Estate and Lettings Agency Group is a fantastic achievement. Our customers are at the heart of our business and these awards comes off the back of our significant investment in a customer focussed employee programme, to continually improve our service and ensure our approach and methods of communication are aligned with our customers. These awards are testament to the confidence that our customers have in the excellent service provided by Countrywide across the UK.”
A total of 6 awards were won for the Estate Agency side of the group, with another for Best Estate and Lettings Agency Chain, rounding the total up to 7. The luncheon, held at the Hilton Park Hotel played host to 700 of the UK’s top estate and letting agents, all hoping to be recognised for outstanding customer service and commitment to the industry.
The following regional awards won were:
- Countrywide North West End – Scotland – Bronze
- RA Bennett Thornbury – South West (East) – Silver
- Slater Hogg & Howison Glenrothes – Scotland – Gold
- Stratton Creber Falmouth – South West (West) – Bronze
- Wilson Peacock Biggleswade – East of England – Silver
All Agents were thrilled with their award and honoured to see how their dedication and hard work has been recognised by customers. Over 32,000 questionnaires were completed by customers across the nation during the competition, making it the biggest consumer survey of its kind within the property industry.
Phil Spencer, who has hosted the awards each year since they started said: “The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. In a world where it’s becoming increasingly difficult to make contact with a real person in a company, isn’t it so refreshing that you can phone almost any estate or letting agent in the UK and get straight through to a real person. The ESTAS help agencies to focus on customer service levels and that’s why agencies keep coming back”.