Frustrated mobile phones users unhappy about broadband speeds

Over half of mobile phones users are frustrated with the speed of their mobile internet, according to a new study.

The latest poll from Broadband Genie revealed that a massive 56.8% of consumers with internet on their phones are ‘unhappy’ with their connection speed.

Just 20% said they were happy with the speed of broadband on their phones. The poll of more than 1,500 people found that less than 100 people were definitely happy with their mobile broadband service.

Chris Marling, Broadband Genie editor, said; “This is another damning indictment on the state of mobile broadband in the UK.”

“While home broadband speeds have been racing forward, 3G mobile broadband has stood still – devices that were heralded as ‘up to’ 7.2Mb almost five years ago are still often averaging below 2Mb in reality.”

“Consumers are increasingly unhappy about mobile broadband speeds because they are getting more and more out of their home broadband. They expect that experience to translate to their internet experience on the move – thanks to poor reception, frequent drop-outs and slow speeds, it simply isn’t even close.”

Ofcom is currently investigating proposals for 800MHz and 2.6GHz spectrum bands in the mobile market.

This would increase competition in the market and shape the future of the mobile phone sector in the UK for decades to come. However, mobile phone users won’t be able to benefit from the proposals for another 2 years.

“It is important to remember that the 800MHz and 2.6GHz spectrum bands will not be available for new use until 2013 in any case – and will likely not be available in all areas of the UK until later in 2013. Therefore, this step is unlikely to have a material impact on the timeline for the availability of new services to consumers.”

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