Third of Brits unhappy with their broadband provider

A third of Brits say they are unhappy with their broadband provider, with connection speeds being the main problem, new research has revealed.

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A survey of broadband users across the UK found that 33% of broadband users are not satisfied with their current service provider.

The majority said that their service hadn’t lived up to expectations, and outlined a number of areas where broadband providers are failing to satisfy.

The main complaint amongst customers was about slow online speeds, with three quarters saying they are unhappy with their broadband speed.

A further 38% of people said that their internet connection was unreliable, while 27% cited poor customer service as an issue.

“Communication is crucial in any relationship but broadband providers are clearly finding it hard to find the right words to resolve these issues with disgruntled customers,” said technology expert Dominic Baliszewski.

“To see broadband speed topping the list of complaints is certainly no surprise – this is the second year in a row that speed has topped the list of gripes – but it is disappointing to see there has been no improvement at all over the last 12 months.”

Ofcom announced recently that average broadband speeds in the UK have improved slightly over the past year.
But this has been down to customers switching to a faster service, rather than an improvement in their existing connection.

“UK broadband users are clearly feeling taken for granted. If service providers don’t start paying more attention to loyal customers they may find themselves ditched for someone who appreciates them more,” added Mr Baliszewski.

If you are feeling let down by your current broadband service, it is a good idea to compare broadband providers to make sure you are getting the best deal possible.

You can compare broadband providers with Propertywide.

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Posted by: WarrenWilson Categories: Finance Tags: 1 Comment

One Response to Third of Brits unhappy with their broadband provider

  1. avatar Mandi says:

    We need to stop all the trickery these cable cmopanys are subjecting us to! My daughter ordered cable at 29.99 by the time they were through it was 90.00 dollars a month! It,s just like the credit cards it,s all in the small print at the bottom of the page.The print so small you can,t read it, so complicated you can,t understand it,and the more print there is the more screwed you are going to be if you buy their bull product! Direct T.V. you should be ashamed of your tactics to rob consumers!and they charge 400.00 if you decide to change your mind.There should be a law and over hall the whole industry.Prices are rising every year how high will they go ? As much as they want cause no one is protecting us from them!The other cable company,s and telphone providers are the same.Ordering ala carte serves will be worse as they all ready average $ 9.99 for each extra item you need so HD extra, DVR extra,more channels extra,more boxes extra and on and on till your bill is in the hundreds of dollars and forget it if you need phone and Internet!This needs to stop, unite to make the crooks stop robbing us ,like the banks they have made to much money, to long off the poor hard working families who canot get T.V. with out them, thanks to the FCC selling all the air access to them and they sell it back to us at! 1000% market up! I,m out raged are you?Then do something !